FAQs
Are you neurodivergent-friendly?
Yes, absolutely. We understand that everyone's brain works differently, heck, even our brains work differently from each other. We take the time to listen, adapt, and move at a pace that works for you. Whether you need structure, flexibility, quiet space, or clear communication, we’ll work with your needs in mind, without judgment. You’re the expert on you.
Are you LGBTQIA+ friendly?
Wholeheartedly, yes. We’re an inclusive, safe, and supportive team, and we welcome clients of all identities and backgrounds. Your space is your sanctuary, and we’re here to help make it feel like you! No matter who you are or how you live.
I’m disabled and not physically able to help, does that matter?
Not at all. We’re here to take the pressure off. Whether you're physically unable to assist or just need someone to take the reins, we’ll handle the hands-on work while keeping you involved in the decision-making in whatever way works best for you. Your comfort and autonomy are our priority.
I don’t want to pay for two of you. How is working with both of you better than working with an individual professional organiser?
Working with both of us means you get double the support, ideas, and energy without double the overwhelm. We bring different strengths and perspectives, which allows us to find creative, practical solutions that truly fit you. Having two organisers also means we can get more done in less time, whether that’s sorting, decluttering, or setting up systems.
Most importantly, we work as a team, with each other and with you. Our clients often say they feel more supported, heard, and gently encouraged with both of us there. It’s like having two calm, capable friends helping you reclaim your space, your way.
The benefits of working with us as a team of two is the efficiency we bring, as well as our combined strength to move furniture and heavy boxes. One of us can be sorting through items while the other is coaching you through your decisions. You can work alongside us or leave us to it.
Do you work with hoarders?
We work best with clients who are ready to make changes and can participate in the process with us. While we’re compassionate and non-judgmental, we’re not trained to support complex hoarding situations.
To help make sure we’re the right fit, we’ll often share a self-assessment scale (rated 1–9) so you can get a sense of where you’re at. If your space rates above a 4, we’ll kindly refer you to professionals who are specially trained in hoarding support. Our goal is to make sure you get the right kind of help, even if that’s not with us.
Do you work with children?
Yes, we do. We know that family life can be busy and messy, and we’re happy to work with or around children, whatever’s easiest for you. If your child wants to be part of the organising process, we can include them in age-appropriate ways, or we can work quietly in the background while you manage family life. If it’s their stuff we’re sorting through then we encourage them to be part of the decluttering process.
Are you ok with dogs?
We love dogs! We're very comfortable around pets and are happy to work in homes where furry family members are part of the mix. If your dog has specific needs or boundaries, just let us know so we can make them feel comfortable too.
How do you work around pets?
We’re mindful of the routines and personalities of your pets. If they’re curious and like to be involved, that’s fine with us! If they need a quiet space away from the action, we’ll work around that too. We’ll always check with you first to understand what works best for them.
Will I need to buy extra storage?
Space becomes available after decluttering, so the hope is that you won't need anything extra. We often find and repurpose storage from elsewhere in our clients' homes. If you would benefit from additional storage, we will help you find the best solutions for you.
Do you provide storage solutions?
Yes, we can suggest and source storage solutions that fit your space, lifestyle, and budget. We don’t believe in one-size-fits-all organising - it’s about creating systems that actually work for you. If you already have containers or storage items, we’ll happily incorporate those too.
I'm embarrassed for you to see my home.
One of our highest values is to be non-judgemental and accepting. We have seen many different living environments and we're excited to make your home a place that works for you. We know that clutter accumulates, dust collects, and life can get on top of us. We know it will feel vulnerable but we're here for it and we're here for you.
What happens during a decluttering session?
We'll prepare categories of items to go through with you, for you to decide what needs to go (recycle, charity, bin and sale) and what needs to stay, whether kept in that space, or relocated elsewhere in the house. If you need guidance through the process, we'll coach you.
Do I need to be there whilst you're working?
You don't need to be involved for the whole session, mainly just the decluttering phase, as you'll need to decide what's being kept or not. It's helpful if you're around, at least, in case more decisions come up so that we can work efficiently and make the space work best for you.
Do you clean as you organise?
We're not cleaners, but when organising we will give your space a light clean before putting your items back.
We like to use our Clean Living products, as we're confident that we're not bringing any toxic chemicals into your home, and we'll be giving your home's microbiome a boost to boot.
If you like the sound of Clean Living, you can use Sarah's discount code: SARAHSAMPSONNEW10 for 10% off your first order when you visit their website.